Unarmed Security Guards are employed to protect people, property, and assets without the use of firearms or other lethal weapons. They play a critical role in various industries, including retail, commercial, residential, educational, and healthcare sectors. Here are some key aspects:
- Surveillance and Monitoring: Unarmed security guards are often responsible for monitoring surveillance cameras, conducting patrols, and observing activities within their assigned area to detect suspicious behavior or potential security threats.
- Access Control and Entry Screening: Managing access points, verifying credentials, and conducting entry screening procedures to ensure that only authorized individuals enter the premises. This may involve checking identification, screening bags, and enforcing security policies.
- Crowd Control and Conflict Resolution: In settings such as events, concerts, or public gatherings, unarmed security guards assist in managing crowds, maintaining order, and resolving conflicts or disputes using verbal de-escalation techniques and conflict resolution skills.
- Emergency Response and Crisis Management: Unarmed security guards are trained to respond effectively to emergencies such as medical incidents, fires, or security breaches. They may coordinate with emergency services, evacuate premises, and provide assistance to individuals in distress.
- Customer Service and Assistance: In addition to security duties, unarmed guards often serve as points of contact for visitors, employees, and customers, providing directions, assistance, and information as needed. Their presence contributes to a welcoming and safe environment.
- Report Writing and Documentation: Unarmed security guards document incidents, observations, and activities in detailed reports, which may be used for record-keeping, incident investigation, or legal purposes. Accurate documentation is essential for maintaining security standards and addressing potential liabilities.
- Training and Certification: Unarmed security guards undergo training programs to acquire essential skills and knowledge, including security procedures, emergency response, legal regulations, and communication techniques.
- Collaboration with Law Enforcement: While unarmed security guards are not Peace Officers, they often collaborate with law enforcement agencies by providing information, assisting with investigations, and supporting Police during incidents.
- Crime Prevention and Risk Reduction: Through their presence, vigilance and proactive measures, unarmed security guards help deter criminal activity, reduce security risks and promote a safe and secure environment for individuals and assets.
- Professionalism and Ethics: Unarmed security guards are expected to demonstrate professionalism, integrity, and ethical conduct in their interactions with the public, clients, and colleagues. They adhere to company policies, maintain confidentiality, and uphold the highest standards of service.
Overall, unarmed security plays a vital role in safeguarding assets, mitigating risks, and ensuring the safety and well-being of people in various settings, contributing to the overall security infrastructure of communities and organizations.